Purchase terms

Terms of purchase for your purchase at the Cortenfactory.

 

Confirmation

When we have received your order, we will send you a confirmation by e-mail as soon as possible with information about your order. It is good if you save the order confirmation if you later on need to get in contacts with Customer Service. If you have not received your confirmation, it may ended up in your spam.

 

Payment options

At present, the Cortenfactory offers payment via bank, credit cards and the Swish payment solution. Payment providers are Swish and Stripe.

 

Shipping

Most of our goods are heavy and often require that they are loaded on pallets and delivered directly to the customer’s home. The cost of such packaging and shipping is costly and it can be good to know that it is not something we make money on. If you want, it is possible to pick up goods free of charge at our warehouse, Sunnebovägen 8, 132 46 Saltsjö-Boo, Sweden.

For all goods that weigh 20 kg or more and / or have a dimension of 120 * 50 * 50 cm or larger, home delivery applies. Below these values, it will be sent to the DHL Service Point if we are referring to Sweden.

Clarifying example: According to DHL’s rules, home delivery applies to for example a barbecue grill that has a dimension of 52 * 52 cm and is only 5 mm thick. This is because the dimension exceeds 50 cm according to their dimensions 120 * 50 * 50 cm. In this case, the weight is also recalculated and a grid weighing 7 kg is instead given a weight of 44 kg according to DHL’s internal methodology for bulky packages as the dimension exceeds 50 cm in two directions and thus does not fit within 120 * 50 * 50 cm (considered bulky).

Shipping cost depends on the specific transport destination and size. As a result, shipping costs may vary. For heavy packaging that is sent home / to the office, it is important that someone is available to receive the package, otherwise DHL will charge an extra fee of SEK 325, which you will be invoiced. Therefore, it is important that someone is on site upon delivery.

There are special conditions for shipping to an island. If you want to order delivery to an island, the shipping cost will increase somewhat. The system at checkout can not calculate the actual price of delivery to islands. Therefore, contact us before you make the purchase to get a price on what the shipping costs.

Goods are transported from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and / or taxes levied when your package reaches your country. the Cortenfactory is not responsible for VAT, duties and / or taxes on orders to countries outside the EU, and we can not predict what special fees may be added. If you incur such additional costs, they must be paid for your package to be declared customs. Please contact your local customs office for more information.

 

Transport

If the product is damaged or lost during transport, the Cortenfactory is responsible for payment according to our terms of purchase.

How to handle damaged packaging or be on delivery?

Do not pick up or accept delivery of a damaged package if you immediately discover damage upon delivery. You must then immediately report this to DHL on +46 0771-345 345 and make a claim. If, after all, you accept the package, the damage must be noted on the shipping documents.

How to deal with damaged goods if they are only discovered when the package is opened?

If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the transport company’s handling, you must contact DHL on +46 0771-345 345 and report a damage.

If there is rather a fault on the product that cannot be attributed to transport, you must notify our shop via webshop@cortenfabriken.se within 5 working days.

Remember that the buyer is responsible if the product is damaged or lost when the buyer returns the product. In these cases, the buyer is responsible for payment, so be sure to pack the goods properly to avoid damage during transport.

 

Purchase terms regarding delivery time

We send all our packages with the shipping company DHL. Your order is delivered either to the nearest DHL representative and announced on the mobile number stated on the order, or in the case of heavier packages, DHL will contact you to determine the day and approximate time for your home delivery.

Someone needs to be on site to acknowledge delivery. Delivery usually takes 2-5 working days. If you have chosen the delivery option DHL-Company, please note that DHL does not notify before delivery, so it is important that there is someone on site to receive the goods (office hours). If no one is present at the delivery attempt, DHL will charge an extra fee, which we will invoice you afterwards.

If an item should run out of stock or if it is an order item, the delivery time can be up to 3 months. If the item is in stock, it will normally be sent within 2 days. The Cortenfactory reserves the right to final sale of products and any price errors and does not reimburse any costs that may arise due to delayed deliveries or the like.

 

Purchase terms regarding unredeemed goods

Please note that if a package is not picked up on time, and thus returned to the Cortenfactory, an administrative fee of SEK 200 and a full fee for return shipping will be paid according to our purchase terms. This is deducted from the refund for your goods.

 

Purchase terms regarding right of withdrawalt

According to the Distance Contracts Act, consumers have the right to cancel their purchase without having to state the reason and this follows our terms of purchase. This is provided that the product and its carton are sent back to us in unchanged and undamaged condition within 14 days of receiving the goods.

If you regret your purchase and return whole and unpacked goods, we will refund the amount you have paid. Returned goods must be unused and in unopened original packaging. The shipping cost is borne by the buyer.

Return address:

Cortenfactory, Sunnebovägen 8, 132 46 Saltsjö-Boo, Sweden

Phone: +46 (0)70-551 99 94

 

Purchase terms regarding complaints

We guarantee that the goods you ordered are faultless upon delivery. It is important to remember that Cortenfactory’s products are largely a craft and small variations between the products can be expected. Small defects are not uncommon and are not grounds for complaint. If you are unsure whether it is a complaint or not, take pictures of the suspected damage and send in an email to our webshop@cortenfabriken.se.

Should you receive a defective or incorrectly delivered item, you must contact the Cortenfactory as soon as possible, but no later than within 5 working days. Return the item in the condition in which it was received accompanied by a claim for damage or defect, and you will receive a defect-free or correct item sent free of charge. The incorrectly delivered product must be in unused and undamaged condition. Return the item together with the payment confirmation. Fill in the reason for the return on the back of the invoice!

NOTE! Before you return defective / incorrectly delivered goods, you must contact the Cortenfactory at webshop@cortenfabriken.se to have the complaint approved according to our terms of purchase.

The liability for defects in ordered goods is limited to what has now been stated.

 

The company

Cortenfactory (Cortenfabriken AB), Sunnebovägen 8, 132 46 Saltsjö-Boo, Organizational number: 559224-6044

 

Purchase terms regarding applicable law

Disputes under these terms and conditions shall be settled in accordance with Swedish laws.

 

Privacy Policy

The Cortenfactory protects your privacy. We therefore want to inform you about how we process the personal data that you provide to us and also inform you about what rights you have.

In summary, the Cortenfactory uses your personal information to:

  • Communicate with you in connection with your purchase (for example, send order confirmation and reviews about your purchase)
  • Manage your purchase or your order
  • Help you with customer service matters
  • Fulfill legal obligations such as right of withdrawal, complaint and comply with the Accounting Act
  • Send marketing and customized information about products, your shopping cart, competitions and events via e-mail and text message
  • Give you customized marketing in digital channels

 

Responsible for the processing of your personal data

The Cortenfactory with organization number: 559224-6044, is responsible for the processing of your personal data when we process your data for our own purposes.

If you have any questions regarding our processing of your personal data or wish to exercise any of your rights, you can contact us at our e-mail address:

webshop@cortenfabriken.se or call us on telephone number +46 (0)70-551 99 94.

Our address is: Sunnebovägen 8, 132 46 Saltsjö-Boo, Sweden.

 

Others involved who have access to your personal information

Your personal data is mainly processed by us at cortenfactory.com. However, we will share your personal information in accordance with the following:

  • In order to have a functioning IT system and run our business in an efficient manner, we share your personal information with our IT suppliers. We only share your personal information with our IT suppliers so that they can fulfill their obligations to us.
  • To administer your payment, we share your personal information with our payment service provider. If you choose to pay by invoice, the payment service provider may share your personal information with credit reporting companies to assess your financial situation.
  • To deliver your order and handle any returns, we will share your personal information with the selected carrier.
  • To provide you and other potential customers with customized marketing in digital channels, we will share your personal information with the third party that provides the digital channel. We share your personal information with external partners who help us administer our marketing via digital channels.

 

The right to withdraw your consent and to object to treatment

You always have the right to object to your personal data being processed for marketing purposes and profiling, such as newsletters and personalized marketing. You also have the right to revoke all or part of the consent given to the processing of your personal data. The revocation of your consent takes effect after the revocation took place.

Furthermore, you also have the right at any time to object to the processing of your personal data based on a balance of interests that we have made. In some cases, however, you do not have the right to object to a processing that is based on a balance of interests, such as that we must save your personal data. This applies if we can present compelling legitimate reasons for the treatment that outweigh your interests, rights and freedoms. Furthermore, whether it is done for the determination, exercise or defense of legal claims.

 

The right to access, correction, deletion and limitation of treatment

You have the right to receive a confirmation showing personal data that concerns you and is processed by us. Also the right to information about the processing we perform such as the purposes of the processing and how long the data is stored. You can also request access to the personal data and receive a copy of the personal data that the Cortenfactory processes.

You have the right to correct any incorrect personal information that concerns you and to ask us to complete incomplete personal information.

Under certain conditions, you have the right to request deletion of your personal data. Such conditions exist if e.g. the personal data are no longer necessary for the purposes for which they were collected or processed or if you revoke your consent on which the processing is based and there is no other legal basis for the processing.

You also have the right to request that we limit our processing of your personal data. Such conditions exist if, for example, you dispute the accuracy of the data or if the processing is illegal and you oppose the deletion of personal data and instead request a restriction on the use of the data.

 

The right to lodge a complaint with a supervisory authority

You always have the right raise a complaint with a competent supervisory authority. The competent supervisory authority in Sweden is The Swedish Data Protection Authority (DPA).

 

Right to data portability

You have the right to ask us to transfer some of the personal data we have about you to another company (data portability).

The right applies to personal data that you have provided to us in a structured, generally used and machine-readable format if the processing is based on your consent or on an agreement and the processing takes place automatically. You have the right to transfer the personal data directly from us to another personal data controller when this is technically possible.

 

Information about how we process your personal data

Here you can read more in detail about why we process your personal data, which categories of personal data we process and the legal reason behind the processing. You can also read about how long we store your personal information.

A: Administration of your purchase

Treatment performed:

  • Make payment
  • Send order and delivery confirmation
  • Deliver your products

 

Personal data processed:

  • Name
  • Contact information (address, e-mail and telephone number)
  • Order information (such as which product you have ordered)
  • Payment information

 

The processing is necessary for us to be able to fulfill the agreement regarding your purchase. If the information is not provided, you will not be able to make a purchase with us. The information is processed for twelve months after your products have been delivered.

In addition to the above, your personal information, such as social security number, is also processed by the payment service provider to complete your payment. However, these companies are independently responsible for personal data for your data and informs you separately about how they are processed.

 

B: Send reviews to you after your completed purchase

Treatments performed:

  • Submit product reviews and reviews about your shopping experience

 

Personal data processed:

  • Name
  • E-mail

 

The treatment is motivated by our legitimate interest in being able to contact you with a request to review or rate the products you have purchased and your shopping experience with us.

 

C: Send marketing via e-mail and text message

Treatments performed:

  • Send marketing and newsletters with offers and information via email and text message
  • Send personalized marketing so that you get offers and information that we think you are interested in
  • Send information about your shopping cart if you have left our website without completing the purchase

 

Personal data processed:

  • Name
  • E-mail
  • Phone number

 

D: Shopping cart management

For custom communication and reminder of your shopping cart are also processed:

  • Your surf history and order history

 

The treatment is motivated by our legitimate interest in sending relevant marketing to you who are a customer of ours. You have the right to object to the marketing when the information is collected and at each mailing.

 

E: Consent

If you have signed up for our newsletters on our website or submitted your consent via e-mail, we will send marketing with the support of your consent. The information is processed for one year from the completed purchase. If you have given your consent, we will send newsletters until you unsubscribe from our mailings or otherwise object to the marketing.

 

F: Invite you to events and competitions

Treatments performed:

  • Invite you to events and competitions
  • Administer your application or yours
    participation in the competition

 

Personal data processed:

  • Name
  • E-mail
  • Phone number
  • Geographical location

 

The treatment is motivated by our legitimate interest in inviting you as a customer to events and competitions. Further to administer your registration and your participation. The information is processed for one year from the completed purchase.

 

G: Manage customer service matters

Treatments performed:

  • Answer and manage your customer service matter via email, phone or social media

 

Personal data processed:

  • Name
  • E-mail
  • Phone number
  • The information you provide such as order number.

 

Our legal basis for the processing is our legitimate interest in helping you with your case. The information is processed for six months from the time the case is closed.

 

H: Handle the right of withdrawal, complaints or other claims

Treatments performed:

  • Manage any regrets of purchase
  • Handle any complaints or other claims

 

Personal data processed:

  • Name
  • Contact information (address, e-mail and telephone number)
  • Information from our communication with you in connection with your claim such as information about the current order

 

Treatment is necessary for us to act in accordance with consumer law and thus comply with a legal obligation. We also have a legitimate interest in being able to defend ourselves against a possible legal claim. The information is processed from the time you submit your claim and is processed as long as the process regarding the claim is ongoing.

 

I: Follow the accounting laws

Treatments performed:

  • Comply with accounting laws

 

Personal data processed:

  • Name
  • E-mail

 

The treatment is necessary to comply with mandatory laws, i.e. the Accounting Act.

 

This privacy policy was established on September 9, 2019