Terms and Conditions

These terms and conditions apply to purchases from Cortenfabriken AB (corp. reg. no. 559224-6044). By placing an order, you accept these terms. For business-to-business (B2B) purchases, these terms apply in full unless otherwise explicitly agreed upon in writing.

To shop with us, you must be at least 18 years old or have parental/guardian consent.

Orders and Agreements

When you place an order, an automated order confirmation is sent to the email address provided during the purchase. The order confirmation serves as a confirmation that we have received your order, but does not in itself constitute a binding agreement.

A binding agreement is considered concluded only when the order has been accepted by Cortenfabriken AB and the item has been reserved or production has commenced.

We reserve the right to decline or cancel an order in the following cases:

• clearly incorrect prices
• technical errors
• incorrect product or inventory information
• sold-out items
• suspected fraud or credit risk

Prices

All prices are stated in Swedish Kronor (SEK). For private consumers, prices include Value Added Tax (VAT) unless otherwise stated.

We reserve the right to correct typographical errors, printing errors, technical faults, currency fluctuations, supplier changes, and clearly incorrect prices.

In the event of clearly incorrect pricing where the customer reasonably should have understood that an error occurred, we reserve the right to cancel the order and refund any paid amounts.

Payment

Card Payment and Swish

Payments are processed via our payment partners Stripe and Swish. All payments are handled through encrypted and secure payment solutions.

Invoice for Businesses

Invoice payment is offered to businesses following an approved credit check. Payment terms are 10 days net unless otherwise agreed in writing.

In the event of late payment, a reminder fee of SEK 69 and penalty interest in accordance with the Swedish Interest Act (reference rate + 8%) will be added.

Any objections to the invoice must be raised within ten (10) days from the invoice date.

Payment for Quotations or Custom Orders (Project Orders)

For orders placed via quotation or custom requests, the following payment terms apply unless otherwise agreed in writing:

• Order value under SEK 20,000: The full amount is invoiced upon approval of the quotation. Production and delivery will only commence after full payment has been received.
• Order value over SEK 20,000: 70% of the order value is invoiced upon approval of the quotation. The remaining 30% is invoiced in connection with delivery with 10-day payment terms.

Delivery or collection will not take place before agreed payment has been received.

All payment terms, fees, and interest rates apply from the time the quotation or order is approved and cannot be waived without written approval from Cortenfabriken AB.

Custom-Made Products and Drawing Approval

When ordering custom-made products, project orders, or special manufacturing where a drawing, sketch, or other technical documentation is prepared, approval from the buyer is required before production commences. By approving the documentation, the buyer confirms that the specified dimensions, angles, design, and surface finish are correct for the buyer’s intended purpose, and that the design of the drawing is fully understood. Following approval, the documentation is locked for production and no further changes can be made. Responsibility for any measurement errors, incorrect assumptions, or misunderstandings of the drawing rests exclusively with the buyer. Cortenfabriken AB bears no responsibility for the product’s function, fit, or final design, provided it is manufactured in accordance with the approved documentation.

Advance Payment

Orders are normally dispatched only once full payment has been received, unless otherwise agreed in writing.

Advance payment allows us to keep administrative costs down and thereby offer competitive prices.

Retention of Title

Delivered goods remain the property of Cortenfabriken AB until full payment has been made.

Prior to full payment being made, the customer may not resell, pledge, or otherwise dispose of the goods without our written approval.

Delivery within Sweden

Most of our products consist of heavy or bulky goods and are therefore delivered via pallet transport or other specialized freight.

Shipments under 20 kg

Normally delivered to the nearest pickup location or service point.

Shipments over 20 kg

Normally delivered to the property boundary, driveway, entrance, or equivalent location designated by the carrier.

The carrier does not normally carry goods inside residences or premises.

Heavy and Bulky Deliveries

For shipments exceeding approximately 25 kg or with large dimensions, special unloading equipment may be required.

A tail lift is not always included as standard.

The customer is responsible for ensuring that there are facilities to unload the goods, for example via a loading dock, forklift, or other suitable equipment.

If unloading cannot be carried out, the carrier may charge extra costs which will be invoiced to the customer.

Failed Delivery Attempts (Wasted Journeys)

The recipient is responsible for being available during the delivery window.

If delivery cannot be completed because the recipient is not present or has provided incorrect contact details, any wasted journey charges, re-delivery fees, storage fees, or other costs charged by the carrier will be billed to the customer.

Storage Rent

If the shipment is not received or collected within the carrier’s specified time limit, storage fees and other charges may apply. These will be invoiced onward to the customer.

Indoor Delivery (In-Home Carrying)

Indoor delivery is not included in standard shipping.

If indoor delivery is desired, this must be ordered prior to delivery and will be charged according to a separate quotation.

Delivery to Islands

For deliveries to islands or areas where the carrier applies regional surcharges, extra shipping costs may apply.

If the correct shipping cost could not be calculated at the time of order, we reserve the right to adjust the shipping cost before delivery takes place.

Shipping Costs

We do not make a profit on shipping.

The shipping cost is based on the shipment’s weight, volume, packaging, and delivery address, and is presented separately at checkout or in the quotation.

Advance Notice / Delivery Notification

For deliveries to private individuals within Sweden, advance delivery notification from the carrier is normally included as standard. Please note that this does not apply to deliveries to corporate customers. For businesses, notification can be added for an additional cost of SEK 150 excluding VAT. Indicate this by leaving a comment at checkout during your online order, and we will add the notification and invoice it separately.

When delivering heavy packaging to your home or office, it is important that someone is available to receive and sign for the goods, regardless of whether notification is included or not. If no one is present at the time of delivery, the shipping company will charge an extra fee (a wasted journey fee), which will be invoiced on to you.

If you are unable to receive your package within 3 days of being notified, the shipping company will begin charging a storage fee. This fee will also be invoiced on to you. Therefore, please ensure you place your order when you know you will be available to receive your goods.

International Deliveries (Export)

We also deliver to a number of countries outside Sweden. International deliveries are normally handled by DHL, FedEx, or another equivalent carrier.

Unless otherwise agreed in writing, delivery takes place under the delivery term DAP (Delivered At Place) in accordance with Incoterms. This means that Cortenfabriken AB is responsible for the transport up to the agreed delivery address, while the buyer is responsible for import clearance, customs duties, value added tax, local fees, and other official charges in the destination country.
If no one is available upon delivery, the carrier may leave the goods at the address or at another suitable location in accordance with their policy. The carrier is not responsible for placing the goods in a specific location or for assisting with unloading. It is therefore important that you are available upon delivery and have arranged resources to handle the goods properly. Check the tracking information we send to be prepared for delivery. If you are unable to receive the goods at the agreed time, costs for re-delivery or storage may be incurred, which may affect the total cost of your order.

Import Fees and Duties

For deliveries outside the EU, import VAT, customs duties, administrative fees, and other local charges may apply. These costs are not included in our prices and are paid by the buyer.

Identification Numbers for Export

For export, the destination country may require identification numbers such as an EORI number, Social Security Number (SSN), National Insurance Number (NIN/NINO), or equivalent identification.

The customer is responsible for providing the information required for customs processing. If necessary details are not provided, delivery may be delayed or returned. Any costs arising as a result of this will be charged to the customer.

Delivery Times

Stated delivery times are estimated and do not constitute a guarantee.

In-stock products are normally dispatched within 2–5 working days.

Made-to-order items, custom-manufactured products, or products temporarily out of stock may have a longer delivery time. Unless otherwise stated, delivery times can be up to three months.

Delays caused by carriers, suppliers, customs authorities, official decisions, or other circumstances beyond our control do not entitle the customer to compensation for indirect costs or consequential damages.

Damaged, Delayed, or Lost Goods

All shipments are transported by external carriers. If a shipment is damaged, delayed, or lost during transit, Cortenfabriken AB is responsible for assisting the customer through the claims and investigation process in accordance with applicable law.

Transport Investigation

In the event of damaged or lost goods, the carrier must always conduct an investigation before compensation or a replacement delivery can be decided.

Normal investigation times are:

• Domestic shipments: up to 10 working days.
• International shipments: up to 30 working days or longer depending on the carrier and customs processing.

We ask for your understanding that a replacement shipment normally cannot be sent before the carrier’s investigation has been concluded.

Early Replacement Delivery

If the customer wishes to receive a new item before the investigation is completed, this can in some cases be offered against payment.

If the original shipment is subsequently found, it must be returned to Cortenfabriken AB. A refund will be issued once the item has been received and approved.

Visible Transit Damage

If the packaging or the product is visibly damaged upon delivery, the customer must:

• not sign for the delivery without the damage being noted by the driver,
• or refuse the delivery if the damage is extensive,
• immediately report the damage to the carrier. Report the damage by phone:
  o DHL: 0771-400 345
  o FedEx: 0200-252 252
  Report the damage online: File a damage claim directly via the carrier’s online platform depending on which carrier delivered your goods,
• subsequently contact Cortenfabriken AB.

If the delivery is signed for without remark, the carrier’s ability to compensate for the damage may be limited.

Concealed Transit Damage

If damage is discovered only when the packaging is opened, the carrier must be contacted immediately.

Cortenfabriken AB must then be informed via email within five working days of the damage being discovered.

Lost Goods

If a shipment does not arrive within a reasonable time, the customer must first check the tracking information and then contact the carrier.

If the carrier cannot locate the shipment, a transport investigation will be initiated.

If the shipment is deemed lost after the concluded investigation, Cortenfabriken AB will, in accordance with applicable law and the carrier’s compensation rules, compensate the customer via a replacement delivery or refund.

Return Transports

The customer is responsible for ensuring that return shipments are packaged securely.

Damage occurring during return transport due to inadequate packaging will not be compensated by Cortenfabriken AB.

We recommend that return shipments are sent with tracking and, if necessary, transit insurance.

Complaints / Warranty Claims

If an item is defective or incorrectly delivered, the customer must contact Cortenfabriken AB as soon as the defect is discovered, but no later than five working days from receipt in the case of visible defects or transport damage.

In the event of a complaint, further unpacking or assembly must be stopped immediately.

The customer must save all packaging, pallets, protective plastic, and other packaging materials until the complaint has been resolved.

Photographs of the damage or defect must be sent to webshop@cortenfabriken.se along with the order number and a description of the defect.

Returns or exchanges must not take place without approval from Cortenfabriken AB.

If the complaint is approved, we will cover reasonable return shipping and send a replacement item, repair the item, or issue a refund in accordance with applicable law.

Right of Withdrawal (Cancellation Right)

For private consumers, a 14-day right of withdrawal applies in accordance with the Distance Contracts Act, unless statutory exceptions apply. The withdrawal period begins to run on the day you, or a person designated by you, receive the goods. To exercise the right of withdrawal, you must contact Cortenfabriken AB before the withdrawal period has expired. Return shipping costs are borne by the customer unless otherwise required by mandatory law or special agreement.

Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to custom orders or made-to-measure goods manufactured according to your specifications or otherwise personalized.

Right of Withdrawal for Businesses

Please note that the right of withdrawal and return rights do not apply to business customers (commercial entities) unless otherwise explicitly agreed in writing.

Condition of the Goods upon Return

The item must be returned well packaged and in essentially unchanged condition. You have the right to inspect the item in the same manner as in a physical store, but you are responsible for any depreciation in value if the item has been handled to a greater extent than necessary.

Corten Steel

Our corten steel products can be delivered either mill finish or with a pre-developed rust patina, depending on the product description.

If a mill finish product has begun to rust after delivery, or if a pre-rusted product has changed through use, weather exposure, or other handling, a depreciation deduction may be made or the return may be refused if the product can no longer be sold as new.

Return Address

Cortenfabriken AB
Sunnebovägen 8
132 46 Saltsjö-Boo
Sweden

Unclaimed Shipments

If a shipment is not collected or cannot be delivered and is therefore returned to Cortenfabriken AB, the customer will be charged for:

• administrative fees,
• the carrier’s return shipping,
• any storage fees,
• and other costs charged by the carrier.

These costs will be deducted from any refund.

Products, Dimensional Tolerances, and Technical Variations

Our products are manufactured through industrial and handcrafted processes.

Minor variations in dimensions, weight, welds, surface structure, color tone, rust development, and finish may occur and do not constitute a defect in the product as long as the product’s function and main characteristics are not affected.

Illustration images and environmental photos are to be regarded as indicative and may differ from the delivered product.

Rust Run-off and Surfaces

Corten steel naturally sheds rust water during its oxidation process. This can discolor porous and sensitive surfaces such as paving stones, concrete, and wooden decking. The customer is personally responsible for protecting the surface. Cortenfabriken AB does not compensate for cleaning, remediation, or replacement of damaged surfaces resulting from rust run-off.

Components and Assembly

The delivery includes only the components explicitly stated in the respective product description.

Screws, bolts, washers, fasteners, or other assembly materials are included only if specifically stated.

Assembly is not included unless otherwise agreed.

The customer is responsible for verifying that the product is correct before assembly begins.

Cortenfabriken AB is not responsible for costs related to disassembly, reassembly, contracting work, machine rentals, craftsmen, or other indirect costs.

Building Permits and Approvals

The customer is personally responsible for investigating and applying for any building permits, land permits, or other approvals required for the placement and assembly of the products.

Pricing Errors and Product Information

We reserve the right to correct typographical errors, printing errors, technical faults, incorrect product descriptions, incorrect images, and sold-out items.

In the event of clearly incorrect prices or other obvious inaccuracies, we reserve the right to correct the error or cancel the order. Any paid amounts will in such cases be refunded without undue delay.

Limitation of Liability

For purchases made in the capacity of a business entity (commercial buyer), only these terms and conditions apply. Industry agreements such as ABM 07, the buyer’s own purchasing terms, or other standard terms apply only if explicitly accepted in writing by Cortenfabriken AB.

Cortenfabriken AB is not liable for indirect damages or consequential losses such as production losses, loss of profit, downtime, loss of turnover, costs for contractors, craftsmen, cranes, machinery, assembly costs, or other indirect financial losses, to the extent permitted by mandatory law.

Unless otherwise provided by mandatory law, Cortenfabriken AB’s liability is limited to the actual purchase price of the product.

Nothing in these terms shall limit liability that cannot be limited under mandatory law.

Force Majeure

Cortenfabriken AB is not liable for delays or failure to perform our obligations if this is due to circumstances beyond our reasonable control.

Force majeure includes, but is not limited to, war, acts of terrorism, natural disasters, pandemics, epidemics, official decisions, strikes, lockouts, labor disputes, power outages, cyberattacks, transport disruptions, raw material shortages, supplier disruptions, or other similar events.

During a period of force majeure, our obligations are postponed to a corresponding extent. If the situation persists for an unreasonably long time, both parties have the right to withdraw from the agreement without liability for damages.

Intellectual Property Rights

All content on www.cortenfabriken.se, including but not limited to texts, product descriptions, drawings, designs, photographs, illustrations, videos, logos, trademarks, and graphic material, belongs to Cortenfabriken AB or our licensors.

The material is protected under copyright law, trademark law, and other applicable legislation.

No part of the website’s content may be copied, published, distributed, stored, or used commercially without the written consent of Cortenfabriken AB.

Severability

If any provision of these terms and conditions is found to be invalid, unreasonable, or unenforceable by law, this shall not affect the validity of the remaining provisions.

The provision in question shall instead be adjusted to the extent necessary to achieve a result as close as possible to the original intent.

Governing Law and Disputes

These terms and conditions are governed by Swedish law.

Disputes between Cortenfabriken AB and consumers are primarily referred to the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN). We follow ARN’s recommendations in cases where we are legally required to do so.

Consumers residing within the EU can also use the European Commission’s online dispute resolution platform (ODR):

https://ec.europa.eu/consumers/odr/

Disputes with business entities (commercial buyers) shall be settled by general courts with Swedish law as the governing law, unless otherwise agreed in writing.

Amendments to the Terms and Conditions

Cortenfabriken AB reserves the right to update or amend these terms and conditions at any time.

The terms published on the website at the time of the customer’s order apply to the purchase in question.

Company Information

Cortenfabriken AB
Sunnebovägen 8
132 46 Saltsjö-Boo
Sweden

Corporate Registration Number: 559224-6044

Email: webshop@cortenfabriken.se

Phone: 070-551 99 94